Incorrect phone showing up on sim

Kal H.

My online account shows that im using a Samsung galaxy S21 ultra (which I did) but currently I'm using the galaxy fold 3.

Why is that and how can I rectify it? So the sim knows the correct IMEI in use.

Dapfizzer

@Kal H.

Hi Kal,

the update should be done by itself via the system, but if it is late you can contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814