Hi, I just bought 1Go of datas. But when it's on on my phone I can't go to the web. It is still at 1Go in my fizz account.. What is happening, doctor fizz? Thanks for halping out
Hi Marine B.
Are you using an iPhone or an Android phone?
Here's a link for you if you need to configure your android phone: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
You can always check if the mobile data is active. If it's still not working you can contact customer service and they can assist you.
- Make sure you are logged into your Fizz account and go here: https://fizz.ca/en/faq/resolving-issues
- Go to the bottom of the page, you will see a green bubble with a question mark appear on the right, click on it choose Chat
There is also other options to reach Fizz but this way is the fastest and 24 hours a day.
If ever the bubble does not appear go here to see how to reach Fizz: https://fizz.ca/en/contact-us
I personally have had some delay for receiving data gifted or purchased, does your data works now?