Data problems

Marine B. #11994
Marine B. #11994 Posts: 1
edited November 24 in My Mobile

Hi, I just bought 1Go of datas. But when it's on on my phone I can't go to the web. It is still at 1Go in my fizz account.. What is happening, doctor fizz? Thanks for halping out

Best Answer

  • TheSR
    TheSR Posts: 402
    Accepted Answer

    Hi Marine B.

    Are you using an iPhone or an Android phone?

    Here's a link for you if you need to configure your android phone: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    You can always check if the mobile data is active. If it's still not working you can contact customer service and they can assist you.

    - Make sure you are logged into your Fizz account and go here: https://fizz.ca/en/faq/resolving-issues

    - Go to the bottom of the page, you will see a green bubble with a question mark appear on the right, click on it choose Chat


    There is also other options to reach Fizz but this way is the fastest and 24 hours a day.

    If ever the bubble does not appear go here to see how to reach Fizz: https://fizz.ca/en/contact-us

    ✌🏻

Answers

  • I personally have had some delay for receiving data gifted or purchased, does your data works now?