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I recently switched over to Fizz it has been less than a month everything was working fine up until seven days before renewal when I can still receive phone calls but no text messages and no data.
Answers
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Sorry to hear that you are still having issues.
Have you verified that your APN settings are properly configured on your phone:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
After configuring them, it would be a good idea to reboot your phone and try again.
If the problem persists, Fizz Customer service agents are available online. Here we are all end users like you.
· Sign into your account
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
· If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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