Cannot find chat bubble. Activation code not valid.

RéalM

Just received my SIM card but I keep turning in circle for a solution. I have no account to Facebook nor Twitter. The bubble to CHAT is not visible anywhere and the Activation Code is not valid. Must I stay with my present mobile supplier?

Dapfizzer

@RéalM

Hi,

click on the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble on the right bottom, than click on it to start your chat session with the customer service.

They'll surely be able to help you.

RéalM

Thank you for your assistance, it has lead me to the solution. I went back on the Activation screen and seen the "?" at the bottom right side of the screen and the CHAT from there has worked. A ticket is now open and it should be resolved shortly. Thank you.😀 🌟

Dapfizzer

https://forum.fizz.ca/en/discussion/comment/6597115#Comment_6597115

You're wecome! : )

RéalM

I taught it was solved but I found the "?" at the bottom right side. I press on it and found the CHAT bubble. I press on the CHAT bubble but nothing happens. I have no access to any of the message link that FIZZ uses. I cannot find a phone number or even an email to just leave a message to be called back. I am really at lost and having a very bad experience as a new customer. 🤢

Dapfizzer

@RéalM

Everything is online with Fizz, do the same as you did but on the French side of the site by pressing on the little planet on top of the screen, don't know why but the english side sometimes has difficulties to being able contact them...