no way to contact fizz and confirm appointment
a technician was suppose to come today between 12 and 5 would really appreciate havnig the opporuntity to tak with someone to confirm if he is on his way or not as the house is not equipped with Wifi staying here the whole day and not having anyone show up would be really frustrating and loss of my day
Answers
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Unfortunately, even Fizz has no idea where the Technicians are. Fizz makes a request to Videotron, and it is a videotron technician (or subcontractors) that are dispatched for the installations. Fizz is only notified upon successful activation or failure to complete the appointment. If there is a failure to complete the appointment, you will have the option to reschedule after 24 hours have passed since the missed appointment.
Fizz Customer service agents are only available online. Here we are all end users like you. If you need to contact themL
· Sign into your account
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
· If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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Wondering if its Vidéotron the problem
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Fizz on Twitter is answering very fast
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