Payment declined

Vaness Posts: 1 ✭✭
edited November 2021 in About my account

Hi, i upadted my payment card last week.

it was declined. It is visa debit :(

what can i do? 🤦🏻‍♀️

I clicked make my monthly payment, after received failed email. :(

Best Answer

  • Emporium
    Emporium Posts: 2,296 ✭✭
    Answer ✓

    Hi Vaness. Is the address tied to the VISA debit card identical to the address on your Fizz account ? If not, that could be a reason for it being declined. For security reasons, the address needs to match (street address, street name, and postal code).

    Here we are all end users like you.

    If you continue to experience issues with the payment system, and If you want to contact a Fizz customer service agent:

    ·       Sign into your account

    ·       Follow the link on this page:

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter:

    ·       By private message on Facebook:

    CHAT however is the quickest method, but facebook is the easiest.


  • Chèvre_69
    Chèvre_69 Posts: 58 ✭✭

    Happend to me 2 ...

  • Saamenerve
    Saamenerve Posts: 81 ✭✭

    Good luck

  • mendele512
    mendele512 Posts: 28 ✭✭

    I have a similar Problem I am trying to buy a Phone on the Fizz site and I have 3 cards on file in good standing and a massage pops up on a orange Banner that my card cant be verified, I tried about 10-15 times from different devices and all is the same.

    I reached out to Fizz but so far nothing they told me helped for the problem

This discussion has been closed.