Payment declined

Vaness Posts: 1
edited November 9 in About my account

Hi, i upadted my payment card last week.

it was declined. It is visa debit :(

what can i do? 🤦🏻‍♀️

I clicked make my monthly payment, after received failed email. :(

Best Answer

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,381
    Accepted Answer

    Hi Vaness. Is the address tied to the VISA debit card identical to the address on your Fizz account ? If not, that could be a reason for it being declined. For security reasons, the address needs to match (street address, street name, and postal code).

    Here we are all end users like you.

    If you continue to experience issues with the payment system, and If you want to contact a Fizz customer service agent:

    ·       Sign into your account

    ·       Follow the link on this page:

    ·       Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·       Choose the option 💬 chat

    ·       If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    ·       Whatsapp: (438) 393-5814

    ·       By private message on Twitter:

    ·       By private message on Facebook:

    CHAT however is the quickest method, but facebook is the easiest.


  • Happend to me 2 ...

  • TheSR
    TheSR Posts: 402


    You can contact Fizz and they will see what happened

  • Good luck

  • mendele512
    mendele512 BoisbriandPosts: 21

    I have a similar Problem I am trying to buy a Phone on the Fizz site and I have 3 cards on file in good standing and a massage pops up on a orange Banner that my card cant be verified, I tried about 10-15 times from different devices and all is the same.

    I reached out to Fizz but so far nothing they told me helped for the problem

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