Paid account today, still can't make phone calls

Alex11111

Hello,

My credit card was canceled because of a fraud 3 days ago. My phone service stopped. I added a new credit card this morning and the payment was received (I got a confirmation email from Fizz). Still, my phone doesn't work, can't make phone calls or access the internet

Dapfizzer

@Alex11111

Hi Alex,

once your payment has been received and confirmed by Fizz, please allow a delay of up to two hours, your plan will be reactivated.

Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Alex11111

Hello, thank you for the answers. It's been 3 hours. Can someone from Fizz look into my account or something? It's a little absurd that my phone gets blocked for a 2-3 days of a problem with my credit card...

Is this the only way I can contact a Fizz employee?

Alex11111

*Its been 3 hours (since my payment was received). Thank you

Dapfizzer

@Alex11111

This is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

StefanM

I would suggest you contact customer support. Normally it can take up to three hours for the service to be restored. This is clearly longer.

Also don't forget to associate your new payment method manually with your plan, otherwise the next payment will not be automatically deducted.

MyriamC

Try removing the SIM card and put it back and restart your phone

Alex11111

Just did it, no change. It's been more than 6 hours since I made the payment.

Stopping my mobile phone access on a Monday like that because my credit card was fraude Friday at 4PM. Less than 3 days and my line gets disconnected, it's pretty short notice I have to say.

MyriamC

Please contact Fizz by chat. They can help you.

https://fizz.ca/en/contact-us

We’re here for you 24/7.

Make your way to the Solution Hub and find the help page pertaining to your issue. If you can’t find the answer, click on the (?) in the right-hand corner. That’s your door to the channels to contact us.  

Leave us a message.

We’ll get back to you so you don’t have to wait around. Just leave us a message on Facebook Messenger, WhatsApp, iMessage or Twitter private.