Perks

Princessa
Princessa Posts: 60 ✭✭
in Your Fizz Account

Hi,

I have selected a 1$ rebate perk a while ago and realized that it was not applied to my billing. How can I fix this?

Thank you,

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Princessa


    Hi,

    it's in accordance with the rule applied during the next payment cycle, if it was not the case, I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • MyriamC
    MyriamC Posts: 923 ✭✭
    edited October 2021

    To apply a perk, you need to unlock the next level

    1. Select the upgrade and click on Apply.
      • At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.The slots with a + sign are ready to welcome your upgrade.
      • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
      • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
    2. Select the slot by clicking on it.
    3. Your upgrade will be activated on your plan at the start of your next payment cycle.


    Each Fizz plan has three (3) slots on which an upgrade can be applied. The number of unlocked slots ready to welcome an upgrade varies based on your My Rewards level. If you have more than one slot available on a plan, the upgrades you’ll assign to that plan will be cumulative, making your plan even richer.

    Your upgrades can have any one of the following status:
    1. In use: you’re currently enjoying this upgrade every month. If you click on it, you’ll have the option to remove it from your plan.
    2. Pending activation: you chose to activate this upgrade, and it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
    3. Pending removal: this upgrade was active, and you chose to remove it from your plan, which will be done come your next payment cycle.
    4. Available: you can choose to activate it on one of your plans.
    5.  
    To apply an upgrade on your plan:
    1. Since an upgrade boosts your monthly plan, your plan must include that service in the first place for that upgrade to work. Say for example you receive mobile data upgrade: your plan has to include mobile data for you to enjoy an upgrade consisting of mobile data.
    2. Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.
    3. Log into your account, and go to Overview.
    4. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
    5. Open the tab in the lower right-hand corner.
    6. Select the upgrade and click on Apply.
    7. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
      • The slots with a + sign are ready to welcome your upgrade.
      • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
      • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
    8. Select the slot by clicking on it.
    9. Your upgrade will be activated on your plan at the start of your next payment cycle.
    The perks
    1. Because Fizz likes to spoil you, as part of the My Rewards program you may receive perks. A perk is a single-use item — for example, 2 GB of mobile data valid for 30 days once activated, or a discount at one of our retail partners. You may receive more than one perk at a time. Some perks will be applicable to your mobile service, others to your Home Internet service.
    2.  
    3. If you receive mobile data as a perk, you can enjoy that perk even if your plan does not include data. You may have to configure your APN settings to do so.

     

    Your perks can have any one of the following status:

    1. In use: you’re currently enjoying it.
    2. Available: you can choose to activate and apply it to a plan, or gift it to another Fizz member if that option is available.
    3. Expired: you already used or gifted it, or the delay to activate it has expired.
    4.  
    5. You can choose to apply all your perks at once on your plan, or spread them out. 
    6.  
    To apply a perk on your plan:
    1. If you have more than one plan in your account, you’ll be able to choose which plan will benefit from your perk. The delay to activate a perk is not the same from perk to perk, and each has its own duration.  
    2. Log into your account, and go to Overview. 

    4. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details. 
    5. In the perks section, click on Available. 

    7. Click on the perk you’d like to activate. 

    9. Select Use to activate the perk on your plan. 

    11. Select the plan on which you’d like to apply it. 

    13. Your perk will be activated on the spot. 
    14.  
    15. If you have leftover mobile data from a perk, it won’t be rolled over to the next month once your payment cycle ends. Only unused data included in your mobile plan or in an upgrade will be rolled over. 
    16.  
    To gift a perk to another Fizz member: 
    1. Some perks are giftable to other Fizz members. A perk that is gifted, however, cannot be regifted: it must be activated and used by the recipient or else it’ll be lost. 
    2. Log into your account. 

    4. Check that the Fizz member to whom you’d like to gift your perk to is listed in your Fizz contacts. 

    6. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details. 
    7. In the perks section, click on Available. 

    9. Click on the perk you’d like to gift. 

    11. Select Gift to gift it to that lucky Fizz member you chose.   

    13.  
    14. Learn more on the program, and the rewards offered.
    15.  
    Read more :

    What’s the My Rewards program?

     

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