Status page - Fizz Home Internet
Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)
- The support team is unhelpful => They send a link to the documentation page to restart the router
- The status page shows everything is ok (https://fizz.ca/en/faq/status-services)
The service goes back up about 1 hour later. Then, the support team sent me the following message (2 hours later):
It seems that some maintenance was performed today on the network equipment and that influenced the service for a short period.
IMO, when a customer is impacted and you know it, the minimum you can do is to update the status page (otherwise there is no reason for a status page). Also, I hope this was not a planned maintenance, otherwise I would expect to be notified in advance the service may be down.
=> I understand you need to do some maintenance operations. However, you should clearly improve the way you communicate!