Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)

The service goes back up about 1 hour later. Then, the support team sent me the following message (2 hours later):

It seems that some maintenance was performed today on the network equipment and that influenced the service for a short period.

IMO, when a customer is impacted and you know it, the minimum you can do is to update the status page (otherwise there is no reason for a status page). Also, I hope this was not a planned maintenance, otherwise I would expect to be notified in advance the service may be down.

=> I understand you need to do some maintenance operations. However, you should clearly improve the way you communicate!

Best Answer

  • ClientFizzCommeVous
    ClientFizzCommeVous Posts: 644
    Accepted Answer

    Fizz is using the Videotron's network so Fizz's users are affected at the same time than Videotron's user. Check the Videotron Facebook to see if they are reporting issues

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈💲🎁 Here's my referral code. Thank you! 😊 ▶ D2U9A ◀💲Voici mon code de référence. Merci! 😊🎁🌈Posts: 1,003

    Hi Gérald

    Thank you for relaying your experience.

    I hope your experience will improve moving forward.

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