I suspect that my SIM card is damaged. I would like to keep my current number but just being sent a new SIM card. Contacted Fizz but have not received any response yet. Any better solutions?
Before replacing your SIM card, I suggest swapping SIM with another phone to test whether the SIM card and phone are working.
To replace your SIM card, you can order it online or pick one up at a participating Couche-Tard.
Once you have your new phone and new SIM card, you’ll have to replace and delete your old SIM card that’s associated with your plan, and activate the new one. Replace my SIM card ((My plans > Manage > Change SIM card).
Here is the guide: https://fizz.ca/en/faq/found-mobile#4