problem in credit card

Hello

I have tried 3 credit cards to buy and activate a sim card but non of them work. Bank also guaranteed that my cards are ok without a problem. What should I do now?

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883
    edited September 2021 Answer ✓

    Hello Fatemeh

    Make sure your billing address matches what your credit card company has. If you can, copy and paste it exactly.

    These are the payment cards accepted by Fizz: https://fizz.ca/en/faq/what-payment-methods-can-i-use

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,157

    You can also buy sim cards at many local Couche-Tard stores

    https://fizz.ca/en/couche-tard-sim


    If they got declined, the bank/CC company should be able to tell you WHY they got declined to get an authorization. Are these PRE-paid CC, or regular bank issued CC ? If they are pre-paid, you neeed to register the cards, AND ensure they have an address associated with them. If address associated with CC, does NOT match the Billing address on your Fizz account (100% exactly the same), it will get declined.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    @fatemeh Emporium states correctly that you can purchase the SIM card from participating shops (as well as online from Fizz).

    Do know that sooner or later, you will need to register your credit card when activating your plan.

    Fizz does accept some prepaid cards like KoHo, so this can be a payment option as well.

  • kingTheod
    kingTheod EarthPosts: 84

    just to be sure , are they Canadian issued credit cards ?

    foreign credit cards dont work here.

    as stated above, address must match : i bought a laptop online but forgot to update credit card address and purchase was cancelled !

  • everything is ok. Canadian credit cards( from 2 different banks) address is ok. I do not know what to do

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    Did you try contacting your bank as mentioned?

    You can also try contacting Fizz customer service (instructions above). Perhaps they can help you to retry your card.

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