Why do I receive an email that I did not send back modem?

Alane
Alane Posts: 4 ✭✭
in Your Fizz Account

I followed the entire procedure. I put the modem in the box and mailed it with the code at post canada on august 19th and still received an email that fizz hasnt received it...

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,640 ✭✭

    Hi Alane

    Unfortunately it can take to few weeks to process your return.

    Make sure to hold on to your proof of return.

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Hi @Alane

    There is obviously a back log of processing the received modems. The long labour day weekend surely did not hep and all the vacations people are taking.

    If you were charged for a late modem, don't worry, it will be credited as soon as they process the return.

    I know it is inconvenient, but rest assured, it will be credited.

    PS: Please make sure to keep the post office tracking proof.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,640 ✭✭

    Here in the forum, we are users. If you need any update regarding your account, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Alane
    Alane Posts: 4 ✭✭

    Ok thanks

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