Why I was charged before my billing date and above my plan?

Maddie
Maddie Posts: 2 ✭✭
in Internet

I received a message telling me

"The amount of $68.99 for 68.99 for the Home Internet plan at 68.99 has been charged to the payment method associated with your Fizz account."

But my plan amount should be $57.49，and my billing date should be on the 29th or 30th every month.

Why I was charged on 12th Sept. and why come out a new anount $68.99?

Who can give me an answer?


Thank you and waiting for answers eagerly.

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Maddie


    Hi,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • MyriamC
    MyriamC Posts: 923 ✭✭

    Contact Fizz either by Chat (Goto the FAQ and select one at the end you will see a green ? click on it and you can start a chat with Fizz or Messenger on their facebook profile

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited September 2021

    Hi @Maddie

    This seems to be the "current" price for the 120Mbps service. If you had gotten your service during the $50 promo period, there was certainly some mixup (I'm assuming you did not change plan and then switch back). I just got my second billing go through and it was at the same price (minus some discounts I accumulated), as my first invoice. Is this billing you got a message about, reflected in your Fizz transaction history on your account ?

    I suggest you contact a customer service agent, since we are all users here, like you.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


  • Emporium
    Emporium Posts: 2,305 ✭✭

    Other means of contact

    CHAT however is the quickest method.


  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,600 ✭✭

    Hi Maddie

    Sometimes there can be errors in the messages that we receive from Fizz.

    You can check the transaction history of your Fizz account and with your credit card company to verify your charges. If you see any error, I urge you to contact Fizz support.


    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • James_12345
    James_12345 Posts: 13 ✭✭

    Yeah man I had the same thing with my data plan idk

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