activation problem

beecx
beecx Posts: 1 ✭✭
in My Mobile

i refered my friend , he received his sim card hut ahen its time to activate it keeps refusing the card , it is a visa and it is working and has no problem . really possed off to not be able to activate by now

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,640 ✭✭

    Hi Beecx

    Make sure the name and billing address of the card matches the info on the Fizz account.

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • MyriamC
    MyriamC Posts: 923 ✭✭

    Contact Fizz is the best thing to do

  • Emporium
    Emporium Posts: 2,305 ✭✭

    Hi @beecx

    If this is a Prepaid Visa (like MyVanilla, Koho, etc..) please make sure that the card is registered, and that the address provided on the card registration, matches the Fizz billing address you have on file.

    Many times for security purposes the registered Postal Code (or other aspects of the address) are compared, and if they don't match the card is declined. So the billing address of the card, must match that of the Billing address that Fizz has on file.

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