Home internet not working
Came back after a trip, no explanation. After reset only power LED is lit up on modem.
1) why is it impossible to contact any sort of customer service
2) what is wrong with your service
This is extremely disappointing.
Answers
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Hi @Nfinlayson
Sorry to hear about the situation. I'm sure it is the last thing you need after a trip.
Have you checked to make sure there wasn't a missed payment ?
Try unplugging modem for 3 or 4 minutes (please wait the 3 or 4 minutes), then plug it in again. After plugging it in, it can take up to 5 minutes to fully syncronize (ie: get the 2 Blue Lights)
We are all just users here trying to help each other, with no access specifically to your acount.
This is probably best handled if you discuss directly with a customer service agent. Fizz is only accessible online. There is no phone number to call.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
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Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method.
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