Issue with modem
I paid 2 days ago for the fizz home internet, I took self installations but unfortunately modem network is not stable its shutting down all the time
Even I could not to connect because its just a second and its gone. Please help, I need internet urgent
Best Answer
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Each time that I had to contact them, I've use Facebook. So you're not stock in front of a screen and can do your things... But it always been fast for me.
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Answers
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I restore the modem baby time but nothing changed
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Hi Anastasia
Make sure your modem is standing upright and the plastic wrapping has been completely removed. How many lights are lit on the modem? There are supposed to be 6 lights.
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If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi
Modem is standing upright and the plastic is removed. Sometimes 3 lights ,now again 1
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now I have 6 lights, but no internet still
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Leave the modem plugged in. It can take several minutes for the modem to complete the required firmware updates. If there is no improvement, you must contact Fizz customer service using the chat.
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What color are the second and third lights? If those are blue and the other lights are green, then your internet should be working. Can you try testing the internet by connecting your computer to the modem with an ethernet cable?
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Honestly that is what I am doing from yesterday
Its coming 6 light for a seconds and after 5 switching off and staing just 1
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thats why I think that problem with the modem itself
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Sorry
You left for me WhatsApp number for the customer service
The country code is for Canada?
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Yes the WhatsApp number is a Canadian one.
If you are able to reach customer service by Live Chat, it is the best option in real time: https://fizz.ca/en/faq/resolving-issues
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Unfortunately, customer service team didn't help me in WhatsApp (team member left in the middle of the conversation) I submit compain hope, someone will reach me by email and will help to find the solution
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Hi Anastasia
if you still have problem you should try a factory reset, here's how to do it:
Using a thin, pointed object, hold the restart button on the back of the modem for 10+ seconds.
Once your modem has restarted, follow the same instructions as when you first installed it.
IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)
The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).
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Doesn't work
I did it twice. And after second time modem stopped to work totally
Even power is switched off
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If all else have fails, it could also be a defective unit, so I suggest you to contact fizz directly tomorrow morning.
I've seen that this week, a modem was unfunctionel so they replace it by another one...
Hope it will soon be resolved.😕
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Shall I contact through the Facebook?
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Thanks ,it makes sense
Have a good night
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Sorry for my bad english, and I really hope your problem will be solved for good.
Prego... e sogni d'oro.
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