I purchased an add-on for data in Europe a couple of hours ago and it’s still not working. Help!

The transaction was approved on my credit card and is visible in my transaction history.

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈 💲💲🎁 Here's my code. Thanks to YOU!💲 ▶ D2U9A ◀ 💲Voici mon code. Merci à VOUS! 💲💲🎁 🌈Posts: 527

    Hi Trish

    Try restarting your phone. Also make sure to enable roaming option on your phone.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈 💲💲🎁 Here's my code. Thanks to YOU!💲 ▶ D2U9A ◀ 💲Voici mon code. Merci à VOUS! 💲💲🎁 🌈Posts: 527
    edited September 10

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • StefanM
    StefanM * Code référence/referral code !! 50$ -> ALXMQ * + 1GB/GOPosts: 1,217

    Did you get an email that the add-on was successfully added and the payment went through? If not, check online whether the add-on shows up. in your account. If it doesn't, then something went wrong.

  • Trish
    Trish Posts: 2

    Hi! Thank you all, i tried restarting my phone and it didn’t work. The payment went through, it’s visible on my credit card statement as well as in the purchase history in my account but i haven’t received an email saying it was successful. I will try once again however, would it be possible to get a refund for the two gigs of data i’ve already purchased?

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈 💲💲🎁 Here's my code. Thanks to YOU!💲 ▶ D2U9A ◀ 💲Voici mon code. Merci à VOUS! 💲💲🎁 🌈Posts: 527

    @Trish Is there more than one mobile network available on your phone?

    If you see multiple FIZZ_EXT networks on your phone, you can try connecting to a different one.

    Which phone model do you have? The phone has to be compatible with the local networks.


    You can always reach Fizz customer service here: https://fizz.ca/en/faq/resolving-issues

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 518

    Hi @Trish

    Please make sure roaming is turned on and also that your APN settings are still correct. You can follow these instructions to ensure they are set correctly.

    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

This discussion has been closed.