I purchased an add-on for data in Europe a couple of hours ago and it’s still not working. Help!

Trish

The transaction was approved on my credit card and is visible in my transaction history.

PF_Ref_D2U9A

Hi Trish

Try restarting your phone. Also make sure to enable roaming option on your phone.

PF_Ref_D2U9A

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

StefanM

Did you get an email that the add-on was successfully added and the payment went through? If not, check online whether the add-on shows up. in your account. If it doesn't, then something went wrong.

Trish

Hi! Thank you all, i tried restarting my phone and it didn’t work. The payment went through, it’s visible on my credit card statement as well as in the purchase history in my account but i haven’t received an email saying it was successful. I will try once again however, would it be possible to get a refund for the two gigs of data i’ve already purchased?

PF_Ref_D2U9A

@Trish Is there more than one mobile network available on your phone?

If you see multiple FIZZ_EXT networks on your phone, you can try connecting to a different one.

Which phone model do you have? The phone has to be compatible with the local networks.

You can always reach Fizz customer service here: https://fizz.ca/en/faq/resolving-issues

Emporium

Hi @Trish

Please make sure roaming is turned on and also that your APN settings are still correct. You can follow these instructions to ensure they are set correctly.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn