Payment made, no service, help
After the payment made, fizz asked me to wait 3 hours. And i have been waiting form yesterday at 4:00 until This morning at 7:00... how long have to wait?
Answers
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Hi,
have you try, this morning, to unplug the power cable on your modem?
Make sure all the lights turn off, wait a few seconds then plug your modem back into the electrical outlet. Expect a few minute delay to allow your devices to reconnect to the netwok.
If it still dosn't work you may have to reset your modem to its factory settings.
Reset your Wi-Fi modem to its factory settings
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
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If all those tips dosn't resolve the issue, I difinitely suggest you to contact the customer service by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
You can also do it on Facebook: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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