My payement is rejected but the money is here !

Options
Bobcumou
Bobcumou Posts: 1 ✭✭
in About my account

I have i credit card with the total amount for my plan but is rejected ? What is the problem i have just 1 day left...

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Options

    @Bobcumou


    Hi,

    I suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    They'll surely be able to resolve the issue.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Options

    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium Posts: 2,303 ✭✭
    Options

    Hi @Bobcumou

    I'm assuming this is a prepaid card ?

    If so, have you registered the card with the issuer of the card (MyVanilla or other), in order to add an address associated to the card, which MATCHES your billing address for Fizz ? Sometimes it is required.

    Just a thought :)

  • Emporium
    Emporium Posts: 2,303 ✭✭
    Options

    @Bobcumou

    I'm assuming since there is no feedback on this for 2 days, that you got this sorted out ?

Categories