I connected to the wifi but not the network

I’m connected to the wifi on my phone but I can’t go on the internet. I’ve tried several times to try and try and reset/ restart the modem. What should I do?

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,865

    Hi Pam

    Please unplug your modem and stand it upright, before plugging it back to retry.

  • Pam
    Pam Posts: 2

    Doesn’t work. I tried.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,865

    Your modem has only 4 lights turned on. There should be 6 lights lit on your modem.

    To do a reset of the modem, you must press and hold for at least 10 seconds the tiny button found behind the modem with a sharp pin.

    The modem must be upright or it will heat up.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,865

    You can also contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.