Technician was unable to locate the provider's cable

sina1374
sina1374 Posts: 1 ✭✭
in Internet

Hi,

I had an appointment with a technician last saturday to setup Fizz. He couldn't locate the right cable to setup the device. He told me that they had to run the cable from downstairs to my unit. I'm renting this place so I want to keep my landlord in touch with the technician, but I can't find his contact information. What should I do?

Thanks,

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @sina1374


    Hi Sina,

    you'll have to reschedule a new appointment, but this time I suggest you to do it through Customer Service, explaining that you need to do a full installation from outside of the apartment. And since you must have the agreement of the owner, the technician will have to speak with him to know the nature of the work to be done.

    Since the technicians are not employees of Fizz, you will not be able to contact the one who passed the first time, but you can however coordinate the next visit with your owner if he wants to be present, or the new tech could talk to him on phone the day of the instalation...

    Here's how to contact the customer service, click on this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session.

    You can also do it on Facebook: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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