How can I change my SIM card after activating an old SIM by mistake that I don't have anymore?

SyedHusain
SyedHusain Posts: 1 ✭✭
in My Mobile

Hi,

I was a Fizz subscriber a couple of years ago. Today I tried to reactivate my old number, but I don't have my old SIM card anymore. The account has already been activated with the old SIM card, but as I don't have the old SIM card, I cannot use it. So, I want to use a new SIM card that I have bought for this account. How can I do that? As I couldn't do it, so I tried to unsubscribe and activate a new SIM card from a scratch. Now, I have this extra number that has already been wrongly activated with the old SIM card which is not useful and I would have to pay for one month for nothing, even though I cannot use it. So, I really need help to transfer from the old SIM (that I don't have) to the new SIM (that I have).

Thanks,

Syed Zahid Husain

Answers

  • Mataze
    Mataze Posts: 2,070 ✭✭

    Hi Syed,

    My guess will be that you need to create a new account and get a new SIM card from scratch like you mentionned ...

    But, by any chance the custome service might be able to transfert your new SIM card with your old phone number if it's what you asked for.

    There's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

     You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

     Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

     

    The direct chat, is usually the quickest option however.

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