My sim carte is not still activated

Fnajafian

I want to cancel my home internet that has not been still delivered and my sim carte is not activated but I was charged for both plan.

I was invited by my friend for my mobile plan but when I used the promotional code the procedure was suspended.

thank you to answer me

Emporium

Hi @Fnajafian

Here we are all just a bunch of end users, so don't have any access to your account stuff.

This is probably best handled if you discuss directly with a customer service agent

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method.