Moved. Modem/Wi-Fi not working.
Hi,
My roommate and I recently moved into a new apartment across the street and noticed our WiFi wasn't working once we installed the modem again. It reads "Weak Security," and won't allow either of us to access the internet. We didn't have this issue at the former address.
Resetting it to factory settings didn't work. It seems like we might've needed to schedule an appointment to have our serviced moved/re-installed, which could be it, but didn't make sense to us/me since I self installed it.
Any thoughts?
Answers
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Hi,
I simply suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
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You can also do it on Facebook: https://facebook.com/fizzca.
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The green bubble with the question mark? It won't allow me to choose anything but the forum...
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Try the link Dapfizzer mentioned above. Make sure your ad blocker is disabled, otherwise try with another browser.
However of you MOVED, you should also make a move request. I know it was self install, but they will also send a tech and ensure the signal strength on the cable in your new appt is adequate. And in "theory" they need to know WHERE the service is installed, since if anyone in your old appartment tries to order Fizz at that address, they will not be able to, since there is still an active service there (yours) :)
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Other means of contacting Customer Service:
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
CHAT however is the quickest method.
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