Phone number transfer - I failed to respond to the text to the old carrier - Now what

Hughes123
Hughes123 Posts: 1 ✭✭
in My Mobile

I started the phone number transfer from Freedom. I failed to respond to the text from Freedom within 90 minutes. Now Fizz says "your old mobile company says you did not respond in time, so your transfer failed, you need to start another request".

But when I try to send another transfer message I am getting:


"This information matches the one you already submitted. Please revise and resubmit."

What do I do?

Answers

  • Mataze
    Mataze Posts: 2,070 ✭✭

    Hi

    I suggest you to contact customer service directly.

    There's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

     

    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

     

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

     

    The direct chat, is usually the quickest option however.

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited August 2021

    I would have also said "you need to start another request".

    This is probably best handled if you discuss directly with a customer service agent

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


  • Emporium
    Emporium Posts: 2,305 ✭✭

    Other means of contact

    CHAT however is the quickest method.

This discussion has been closed.

Categories