I was double-charged for my last payment...

Last month I was double charged and told to review my payment options. Please fix this problem. Will you be offering an explanation as to when this will be resolved to your customers?


  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,195

    We are all users here like yourself trying to help eachother.


    This is probably best handled if you discuss directly with a customer service agent

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,195

    Other means of contact

    CHAT however is the quickest method.

  • Giantlaw

    This is super handy to know, thank you.

This discussion has been closed.