I was double-charged for my last payment...

Last month I was double charged and told to review my payment options. Please fix this problem. Will you be offering an explanation as to when this will be resolved to your customers?

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,195

    We are all users here like yourself trying to help eachother.

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    This is probably best handled if you discuss directly with a customer service agent

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,195

    Other means of contact

    CHAT however is the quickest method.

  • Giantlaw
    Giantlaw ⭐ REFERRAL CODE: ►KMLQW◄ CODE RÉFÉRENCE ⭐Posts: 22

    This is super handy to know, thank you.

This discussion has been closed.