my 2 Gb gifts gone ,perk expire how come ?
my friend send me 2 GB gift and i just saw it today my gigs gone i have 0 gb,so said there your Perk expire ,how come somebody sended to me 2 gb and perk experi so please im a client with you if you can returnit well be fine and i approciate
thank you 8733530084
Answers
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Hi @8733530084
Sorry to hear that you lot the data that was gifted to you. However Gifted Data does expire. You can check the details here:
https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
Check point #4:
- Gifted data is valid until the end of the recipient’s payment cycle that follows the cycle during which the data was gifted. For example, say I receive gifted data on May 15, but my payment cycle ends on May 27. That gifted data will therefore be valid up until the end of my next payment cycle on June 27th.
- Gifted data cannot be rolled over. If the recipient doesn't use that data before the end of the payment cycle that follows the cycle during which he received it, the gifted data will be deleted
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If you feel that you had not reached the limited listed above for expiry, you can always try to contact a customer service agent to check out the details
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
The direct chat, is usually the quickest option however.
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