Cancellation

Faycal
Faycal Posts: 1 ✭✭
in Internet

Hello, is there any way I can cancel my Fizz subscription even though it has not started? I subscribed for my parents home but they told me they were not satisfied with Fizz and therefore do not want the service. I can't find any solution online and was also wondering if I will be refunded for the service as the router was never installed. Thanks.

Answers

  • Emporium
    Emporium Posts: 2,305 ✭✭
    edited August 2021


    You subscribed them for fizz, it has not been installed yet, and they are not satisfied ? Forgive me for asking, but not satisfied with what ? IF it is not installed yet, how are they not satisfied ?

    The best option is to contact a customer service agent. Most users on these community boards don't have access to your account/file. We are just users like you, trying to help each other.

    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/


    The direct chat, is usually the quickest option however.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Faycal


    Hi Faycal,

    there's the way to do it:


    If your mind is made up, here’s how to unsubscribe:
    1. Log into your account and go to Manage.
    2. Click on Unsubscribe.
    3. Scroll to the bottom and confirm by clicking Unsubscribe.
    4. Tell us why you are unsubscribing.
    5. Enter the date when you want Home Internet service to end.
    6. Click Unsubscribe.
    7. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

    Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.

    > do I return my Wi-Fi modem?

    Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

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