Cancellation
Hello, is there any way I can cancel my Fizz subscription even though it has not started? I subscribed for my parents home but they told me they were not satisfied with Fizz and therefore do not want the service. I can't find any solution online and was also wondering if I will be refunded for the service as the router was never installed. Thanks.
Answers
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You subscribed them for fizz, it has not been installed yet, and they are not satisfied ? Forgive me for asking, but not satisfied with what ? IF it is not installed yet, how are they not satisfied ?
The best option is to contact a customer service agent. Most users on these community boards don't have access to your account/file. We are just users like you, trying to help each other.
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
The direct chat, is usually the quickest option however.
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Hi Faycal,
there's the way to do it:
If your mind is made up, here’s how to unsubscribe:
- Log into your account and go to Manage.
- Click on Unsubscribe.
- Scroll to the bottom and confirm by clicking Unsubscribe.
- Tell us why you are unsubscribing.
- Enter the date when you want Home Internet service to end.
- Click Unsubscribe.
- On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.
Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.
Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
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