where is my speed upgradation?

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rifatm
rifatm Posts: 1 ✭✭
in Internet

I clearly remember to upgrade my plan to 120 mbps and even have talked to your agent on facebook about it. Another month gone, and you are still giving me same speed. Where is my speed upgrade? I had 2 devices, just because of lac of communication offers you provide, I closed one, seems like I have to close this one too. :/

Answers

  • Emporium
    Emporium Posts: 2,303 ✭✭
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    Sorry to here about this. The best option is to contact a customer service agent. Most users on these community boards don't have access to your account/file. We are just users like you, trying to help each other.

    You can chat in direct

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/


    The direct chat, is usually the quickest option however.

  • DooomsDay
    DooomsDay Posts: 182 ✭✭
    Options

    You may want to contact fizz:


    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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