5G lt on modem but no 5G in the list of available networks

WOOF325

Just installed the new modem and got the 5G on the list of available networks, connected to it and worked briefly but now it is no longer available and the lt on the modem is green and flashing slowly. What happened? is this a bad modem?

Mike

Hi @WOOF325

You need to wait between 15 to 30 mins after the first installation. The modem in the first 15 minutes is making updates and will be reboot couples of times.

If you still have problem you should try a factory reset

Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds. 

Once your modem has restarted, follow the same instructions as when you first installed it.  

IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .) 

The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

if nothing helps

You can chat in direct

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

WOOF325

Yes, this is what I did initially, but it quit and I did not see it on the list anymore. I rebooted the modem, no joy, did a factory reset, still the same, and another reboot still the same.

Mike

Hi @WOOF325

If you did the factory reset, you need to contact with them to see if they have some other idea

Let them know that you did a factory reset, and try to use the chat in order to have an interaction with the customer service agent.

WOOF325

I'm new to this and can't seem to find the chat page

Mike

You need to try this

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

WOOF325

Thanks, much appreciated