Internet still not working

Peyr0w_
Peyr0w_ Posts: 7 ✭✭
in Internet

I had a ticket to get my modem provisioned because my internet hasn’t been activated since yesterday at 8pm. I just got an email that my modem finally got provisioned, and I need to reboot it now. I just rebooted it and I still don’t have internet.

Answers

  • Mike
    Mike Posts: 21,673 ✭✭
    edited August 2021

    Hi @Peyr0w_

    Here we are users you should contact the support, I prefer with the chat, to get their help

    Sorry

  • Peyr0w_
    Peyr0w_ Posts: 7 ✭✭

    Alright. No worries

  • Emporium
    Emporium Posts: 2,305 ✭✭

    The modem can take up to 40 minutes to stabilize after provisioning. It may boot, LEDs go Blue, but shortly after, reboot again, and repeat cycle a few times as it updates it's internal firmware.

    Do you have any Blue lights on the modem now ?

    Took my modem about 30 minutes to start the whole update process after the modem was "activated" by the tech. Then after that it took about 40 minutes to complete all it's updates.

  • Peyr0w_
    Peyr0w_ Posts: 7 ✭✭

    sounds good. I’ve had a blue light for an hour now, so I guess I’ll wait and see what happens

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