how get a correction daily usage - 2 min. phone call = 195 MB isnt correct!

Billi

Action required: your current plan did not allow you to complete this call....

I've checked my daily usage. For a 2 min call (20 km range) I used 195 MB?????

Who can make a correction? I don't want to Add-on!

Mike

Hi @Billi

Can you try to put the phone in airplane mode?

If this does not help you should contact the support

You can chat in direct

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Mike

Hi @Billi

Did you try to put the phone in airplane mode?

This is a good guide https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

You can chat in direct

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/

Emporium

For just a phone call, you should not be using any Data.

If your Data is enabled and not restricted in any way on your phone, then it is quite possible that apps are taking updates in the background. Doesn't take much for some auto download of emails attachments, or social media pics, etc...to add up quickly. I always get into the habit of disabling my data, when I don't need it. And then (at least on android) all my apps have permission to use background data disabled, to avoid surprised.