Error when trying to reset voicemail PIN

Jacko
Jacko Posts: 1 ✭✭
in My Mobile

When initially trying to setup my voicemail it didn’t work. When I tried to access it again I couldn’t login as I was never able to set a PIN. I tried to reset the PIN via Plans>Manage Plan>Advanced Parameters>PIN to Access Your Voicemail. When trying to set it here, it says “There has been an error, please try again.”

Answers

  • Mike
    Mike Posts: 21,573 ✭✭
    edited August 2021

    Hi @Jacko

    Can you please try to logout from your account and clear the cookie and cache and try again to login and change the login

    If this does not help you should contact the support

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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