Why my credit card doesn’t work?
I just bought a SIM card and I tried to activate it but my credit card doesn’t work (it is a France card), it says that it can’t verify my card. I tried with a Canadian credit card too but the payment wasn’t accepted neither. How can I do?
Answers
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Hi
not all foreign credit card are working
For the Canadian crédit card be sure to enter the adresse as reported on the credit card statement
Remember to use a referral code in order to receive 50$ at your 2nd payment
From the guide
IMPORTANT - Address associated to the Credit Card
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
- Hyphens
- Spaces
- Spelling
Tip: Make a copy and paste of what is written in your credit card statement.
If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.
source: https://fizz.ca/en/faq/what-payment-methods-can-i-use
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That is what I did …
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Contact the support, probably you tried couple of time with the foreign credit card and the system flagged your account (it is only a supposition)
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I’ve encountered ongoing issues with Canadian credit cards, and I’ve found that your customer service has been entirely unhelpful. The responses feel scripted, as though generated by an AI—but less intelligent. When searching online, it’s clear this problem has occurred repeatedly, yet no action has been taken to address it.
Your customer service is not only ineffective. When I managed to get through, I received the same repetitive answers, which ultimately led to being instructed to contact my bank. This was unnecessary, as I had already confirmed there were no issues on the bank’s side—exactly as they told me. This process wasted several hours of my time because your team seems unequipped to handle a recurring problem.0
