Why my credit card doesn’t work?

Helaborgi · August 2021

I just bought a SIM card and I tried to activate it but my credit card doesn’t work (it is a France card), it says that it can’t verify my card. I tried with a Canadian credit card too but the payment wasn’t accepted neither. How can I do?

Mike · August 2021

Hi

not all foreign credit card are working

For the Canadian crédit card be sure to enter the adresse as reported on the credit card statement

Remember to use a referral code in order to receive 50$ at your 2nd payment

From the guide

IMPORTANT - Address associated to the Credit Card

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

The name of the street (Ave, avenue)
Special works (Saint, St, Ste)
Hyphens
Spaces
Spelling

Tip: Make a copy and paste of what is written in your credit card statement.

If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.

source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

You can chat in direct

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/