I want to make a payment and keep my number
This is the procedure to update correctly the payment method, remember to associate the new credit card with your plan
Here are the steps to update a payment method, and associate it to your plans:
Steps 5 and 6 are crucial since the association of your new payment method to your plans is not done automatically.
Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.
Fizz should wait 60 days before reassign your number
You can chat in_direct
* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
* Choose the option 💬 chat
* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/