My cell was not paid for just over a month I updated my credit card number. How can I pay

Janina19
Janina19 Posts: 1 ✭✭
in Your Fizz Account

I want to make a payment and keep my number

Best Answer

  • Mike
    Mike Posts: 21,834 ✭✭
    edited August 2021 Answer ✓

    This is the procedure to update correctly the payment method, remember to associate the new credit card with your plan

    Here are the steps to update a payment method, and associate it to your plans:

    1. In your Fizz account, go to My Profile
    2. Click on Payment methods.
    3. Click on Add a new payment method to add your new payment method.
    4. Now make your way to My plans.
    5. For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
    6. Then, select the payment method you no longer want to us, and click on Delete.

    Steps 5 and 6 are crucial since the association of your new payment method to your plans is not done automatically.


    1. Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

    Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.


    Fizz should wait 60 days before reassign your number


    You can chat in_direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


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