Billed twice

Constanza

I was billed twice August 18,2021 and August 19,2021 they send me an email saying the bill was not payed to update my credit card but the payment already went through twice ??

Dapfizzer

@Constanza

Hi, I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

Dapfizzer

You can also do it on Facebook: https://facebook.com/fizzca.

Zolgonark

I have the same problem, their chat on here isnt even working....

Mike

Hi @Costanza and @Zolgonark

Probably Fizz already started the procedure for the refund or cancel one charged.

You can chat in direct

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/