SIM Ordered

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Paris
Paris Posts: 5 ✭✭

Hello, I ordered my SIM card, but then I got an email that say that I gotta pay $3 USD to UUSP to have my order delivered.


is this some kind of a scam? Cause u do not understand why I have to pay again after I’ve already paid for my sim !!!!

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  • Mike
    Mike Posts: 21,077 ✭✭
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    Hi @Paris

    I believe that this is a scam

    You can see the status of all your Fizz orders in your Order history.

    1. Log into your account and go to My profile.
    2. Click on Order history See details.
    3. Click on the shipping number to see on the carrier’s website the details of your delivery.
    4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
    5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

  • Paris
    Paris Posts: 5 ✭✭
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    Thank you guys, I got my SIM card today.


    it was definitely a scam, FIZZ NEEDS TO FIND A WAY TO STOP THIS PPL FROM SENDING PEOPLE EMAIL REQUESTING FOR SOME KIND OF PAYMENT AFTER SOMEONE ORDERED THEIR SIMCARD

  • Mike
    Mike Posts: 21,077 ✭✭
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    Fizz does not have any control on this, and nowhere it saying that was the Fizz order.

    In this period a lot of people they are ordering online, therefore, it is easy to get someone believe that his order had a problem and that they need to pay some money

  • Rayl
    Rayl Posts: 122 ✭✭
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    You can chat in_direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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