Error ordering sim card

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nabeel
nabeel Posts: 2 ✭✭

Having the following error when trying to place an order for a new sim card, "Standard shipping value is not selectable. Please select another value for Shipment Type"


It Will not let me choose a shipping speed or place an order for the sim.

Any resolutions? Thanks

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  • Mike
    Mike Posts: 21,085 ✭✭
    edited August 2021 Answer ✓
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    Hi @nabeel

    Can you try to clear the cookies and the cache ou your browser, or use it in private mode?

    Do you know that you can get a SIM card also from the CoucheTard stores, but I will suggestion to call them before, it seems that there is a shortage of SIMs. https://fizz.ca/en/couche-tard-sim

    You can also contact the support

    You can chat indirect

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • StefanM
    StefanM Posts: 1,453 ✭✭
    Answer ✓
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    Best you try to reach out to Fizz support directly. They will be able to help you and order you a SIM card manually.

    Alternatively, should you live in Québec, you can buy a Sim Card at a participating Couche-Tard.

    Don’t forget to enter a referral code when you activate (right now you are getting 50$ welcome bonus)

  • nabeel
    nabeel Posts: 2 ✭✭
    Answer ✓
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    Resolved, Thank you

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