Double payment for monthly mobile bill

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Arch
Arch Posts: 2 ✭✭
in My Mobile

Hi,


I have been charged twice for the monthly mobile bill. How to rectify/get back the double payment ?


Thanks!

Answers

  • Mike
    Mike Posts: 20,785 ✭✭
    edited August 2021
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    Hi

    tonight Fizz had a problem

    You can chat indirect

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • Nicolas514
    Nicolas514 Posts: 42 ✭✭
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    everybody got billed twice today

  • Arch
    Arch Posts: 2 ✭✭
    Options

    Thanks, @Mike , and @Nicolas514. Contacted Fizz and got an email with the ticket number to rectify the issues.

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