Delivery?

nad1

Hi, I did not receive my SIM card. It said it was delivered on August 9, 2021, but I did not receive anything. (I constantly receive items with no problem).

Tracking number: 7115362

Could you please help.

Mike

If your SIM card was delivered and you did not receive it, you will need to get a new one.

You will need to order another SIM card and pick it up as soon as you receive a delivery notice.

For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here:

https://fizz.ca/en/sim-card#stores

Please check https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

You can see the status of all your Fizz orders in your Order history.

1. Log into your account and go to My profile.
2. Click on Order history / See details.
3. Click on the shipping number to see on the carrier’s website the details of your delivery.
4. If there’s any inconsistency with the delivery information you see, contact the carrier directly.
5. If the carrier cannot help you, contact us using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

You should contact the support

You can chat directly

 * Sign into your account

 * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

 * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

 * Choose the option 💬 chat

 * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

 

 Other means of contact

 Whatsapp: (438) 393-5814

 By private message on Twitter: https://mobile.twitter.com/fizz_ca

 By private message on Facebook: https://www.facebook.com/fizzca/

nad1

I already ordered and paid, why do I have to do it twice ?

I live in an apartment hotel building, we never lose any delivery, could you please deliver my SIM card. Thanks.

RyHi

Please contact Fizz directly. Options available via step 2 here: https://fizz.ca/en/contact-us

StefanM

Best thing, as already mentioned, is to contact Fizz support directly. They will send you a new SIM and refund you the money. Alternatively you can also buy a SIM at a Couche-Tard location.