What address do I send my D.O.A. phone to?
I ordered a phone from the Fizz previousley loved (USED) phones. I received it this afternoon but the phone doesn't turn on. I've tried other chargers & cables... still no power.
I've gone ahead to claim the warranty by filling out what seems like a ridiculous amount of hoop to go through:
Have you installed the latest update ? "Ummm no... like I said, the phone does not turn on" (NO POWER). But I can't reply that. Only a box that I can put a checkmark in to confirm that I have done so, even though I can't.
Have you reinitialized the phone to factory settings ? "Ummm no... like I said, the phone does not turn on" (NO POWER). But again, I can't reply that. Yet another box that I can put a checkmark in to confirm that I have done so, even though I can't.
Have you deleted your contacts and personal information ? You're kidding me right??? Ummm no... like I said, the phone does not turn on" (NO POWER). But again, I can't reply that. Yet another box that I can put a checkmark in to confirm that I have done so, even though I can't.
Followed by more and more pointless questions that I HAVE to check the box to confirm that I did even though... So now. WHERE do I send the phone. Who pays for the shipping ?
Best Answer
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What I understand is after you fill the claims, a email with return number will be emit, you go to a Canada Post Office with the phone well packaged and show the email
The email will contain return code needed by Canada Post to send the phone and charge Fizz for the shipping cost.
https://fizz.ca/en/faq/what-are-instructions-pack-and-send-my-phone-fizz#3
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