Unexpected payment for new internet plan
Hello I just subscribed to 120mbps internet plan and I got charged around 57$ on july 10th (50$ + tax) I have an appointment on august 6th for the initial setup. Is that expected? I thought I would be billed after the installation is complete. Am I paying for a service I don't currently have?
Best Answer
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I just subscribed yesterday and the appointment is already tomorrow but yes I am already charged 57$ too but it did said that during the subscription if I remember.
If you cancel they will refund you but with Fizz you pay before since there is no contract.
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Answers
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Its normal, Fizz is prepaid so you are always paying for the upcoming month, not the month that just ended.
You shouldn't have another charge on the day of the installation and the following charge should be around September 6th for your second month of service (normally the day before).
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
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