Is this normal?

AnthonyA Posts: 1

Hi is it normal that processing a phone return is taking Fizz more than a month? Every time I reach their customer service I get assigned to the same rep and he repeats the same thing every time: I will escalate your ticket and it will be solved very soon. It's been 2 weeks that the tickets been escalated every 2-3 days and still not a sound.

Best Answer

  • MTeasdale
    MTeasdale Posts: 116
    Answer ✓

    You seem in a catch-22 situation. Good luck to you.

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