My cell phone can't turn on anymore it's completely dead what to do

Louise C. #41657
Louise C. #41657 Posts: 4 ✭✭
in Phones

A71 samsung phone is completely dead doesn't turn on anymore tried reboot but still doesn't work bought it February 28 2021 still under warranty

Answers

  • reference_JW13S
    reference_JW13S Posts: 115 ✭✭
    edited July 2021

    Check this page for all the details: https://fizz.ca/en/faq/what-are-warranty-details-phone-bought-fizz

    The steps to make a warranty claim with Fizz (after you try the tips offered in the link - if you bought the phone directly from Fizz):

    Because manipulations will be required, complete your warranty claim from a device other than the one you are returning. 

    1. In your Fizz account, go to My phones.
    2. At the phone in question, click on Manage / My phone warranty / Return policy | Warranty
    3. Follow the on-screen steps.

    From the moment you drop your package at a Canada Post deposit location, expect 6 to 10 business days for the whole process. This includes:

    • The reception of your package at Fizz;
    • the inspection of your phone;
    • the answer from Fizz (information sent by email);
    • the shipping of a phone (yours or another one depending on the result of the inspection).


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