My home internet isn’t working

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Mia
Mia Posts: 2 ✭✭
in Internet

It’s been more than two weeks my service has not been working and I can’t reach anybody either I get my Internet back today or I send you back the products and I cancel my services. Can you help me?

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  • Mike
    Mike Posts: 20,795 ✭✭
    edited July 2021
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    Hi @Mia

    Can you please let us know the led’s status?

    Did you try to verify the coaxial cable connection?

    To chat with the support, visit this page https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, click on the green bubble in the bottom right corner and select chat (use a computer browser or the phone browser in a desktop mode or rotate horizontally)

  • gogoer
    gogoer Posts: 48 ✭✭
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    two weeks? self installation? why not connect fizz chat? you need to setup router first time.

  • reference_JW13S
    reference_JW13S Posts: 115 ✭✭
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    Is your WiFi working with no internet ? Do you have internet when if you are connected with an ethernet cable directly to the modem?

  • Indiana01
    Indiana01 Posts: 1 ✭✭
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    Bonjour, je viens de faire une nouvelle demande de Fizz, avec le technicien en rdv le 20 juillet de soir, mais mon compte tourne et je ne sais pas si ma demande est envoyée.

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