PLEASE DOES ANYONE KNOW ABOUT WHY MY PAYMENT KEEPS GETTING DECLINED?

Victory

I tried activating a new fizz sim card under my current account for a family member, though i still had my own plan. I created a new plan for the new fizz sim, but I keep getting a prompted message "Your payment was declined" . What do i do please?

Mike

@Victory This is very strange, it can be a temporary problem

for this kind of problem you need to contact the support

Go in this guide https://fizz.ca/en/faq/how-do-i-fix-payment-issue, click on the green bubble in the bottom right corner and select chat

Victory

Am curently waiting my turn to get as reply. so thanks.

lucky123

I had the same problem when tried to place a request for the home internet plan. The only way to fix this is to contact support through chat. Apparently, it is an internal problem. Please note that the problem was fix only during business hours.