paid for data upgrade but not allocated

Salah

I asked data upgrade last month. this month i saw they deduct the upgraded amount but data throughput is still same !!!

Mike

@Salah

You posted in the mobile section, therefore, you are talking about your mobile, the throughput (speed) will be the same only the quantity will change

If you are talking about the amount allocated, please check you new receipt or the service agreement

Here the guide to check

How do I view my usage?

https://fizz.ca/en/faq/how-do-i-view-my-usage

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account.

you can always stay on the page and click on the green bubble in the bottom right corner and select chat to contact the customer service

Salah

thanks dear. It was helpful.