Need to re-book a technician appointment.

laurend12345_ Posts: 1 ✭✭

The technician apparently showed up but I did not get his call. He left me a voice mail that he is leaving - and to reschedule an appointment. I cannot find how to reschedule an appointment for the technician to come and install the internet. Please advise.

Best Answer

  • Mike
    Mike Posts: 20,886 ✭✭
    Answer ✓


    you can reschedule the appointment only tomorrow

    To reschedule your technician appointment:

    1. Log into your account and go to Manage plan.
    2. Click on Appointments.
    3. Here you will be able to see a complete list of all your past and future appointments.
    4. Scroll to the appointment you wish to modify.
    • To reschedule an appointment, click on Reschedule.
      • This will open the booking interface. Select a new day and time slot and click Save.
      • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
    • To cancel an appointment, click on Cancel.
      • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.



  • sebastienvicente
    sebastienvicente Posts: 4 ✭✭

    I'm trying as well to re-book an appointment but I'm not able.. need help too please

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