Need to re-book a technician appointment.

laurend12345_

The technician apparently showed up but I did not get his call. He left me a voice mail that he is leaving - and to reschedule an appointment. I cannot find how to reschedule an appointment for the technician to come and install the internet. Please advise.

Mike

Hi

you can reschedule the appointment only tomorrow

To reschedule your technician appointment:

1. Log into your account and go to Manage plan.
2. Click on Appointments.
3. Here you will be able to see a complete list of all your past and future appointments.
4. Scroll to the appointment you wish to modify.

• To reschedule an appointment, click on Reschedule.
  • This will open the booking interface. Select a new day and time slot and click Save.
  • Beware — if you just finished scheduling your appointment, please allow a 3-hour delay for the Reschedule button to appear in your account.
• To cancel an appointment, click on Cancel.
  • On the next screen, confirm that you wish to cancel this appointment by clicking Cancel again.

source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

sebastienvicente

I'm trying as well to re-book an appointment but I'm not able.. need help too please