PUK code

Alex123
Alex123 Posts: 3
edited July 4 in Phones

Hi,

I just bought a Fizz Sim card and need to unlock the network by entering the PUK code. When trying to enter the PUK from my plan it doesn't work I get the error message : "unsuccessful"

I've called my previous service provider and they are unable to help.

I'm not sure what I should be doing to fix this problem?

Best Answer

Answers

  • Ihssan
    Ihssan Posts: 201
    edited July 4

    Puk code is needed when you enter the wrong pin 3 times. Pin in disabled by default on all fizz sim cards.

    Unlock the network means your phone is locked to another provider.

    Where and when did you get your phone ?

  • Alex123
    Alex123 Posts: 3
    edited July 4

    I got it 4-5 year ago from Virgin Mobile. I'm guessing it's locked by them but isn't the PUK code suppose to be doing just that, unlocking it from this provider ?

    Also when entering the pin the first three time, was I supposed to enter the Virgin mobile one ? or just enter PUK since it's disabled on fizz sim cards?

  • Ihssan
    Ihssan Posts: 201
    edited July 4

    Well if you entered the puk that you have in your fizz account and doesn't work stop trying.

    If you bought the phone before December 1st 2017 its locked to virgin call them you need to provide the EMEI code. Compose *#06#.

    https://www.virginmobile.ca/en/support/faq.html?q=unlocking-your-phone&province=QC&geoResult=QC

  • Ihssan
    Ihssan Posts: 201
    edited July 6

    Happy you found a solution.

This discussion has been closed.