Technician did not show up for installation

Marcelo
Marcelo Posts: 34 ✭✭
in Internet

Hello, I had an appointment scheduled for the 26th, between 7:30AM-12:00PM but the Technician never showed up or notified he would be late.

What should I do? I don't see an option to re-schedule the appt either and chat is not working..

Best Answer

  • DooomsDay
    DooomsDay Posts: 182 ✭✭
    Answer ✓

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Answers

  • dravitch
    dravitch Posts: 1 ✭✭

    Question : did you receive the Fizz box ? Have you ever had an Internet capable installed at your place before ? Basically, there is no Fizz tech, they just drop the box and confirm if you have that axial cable installed. Then you just connect the box to that axial cable and to power and you start the configuration using the connection guide provided. This is why Fizz works (Low cost provider).

  • Marcelo
    Marcelo Posts: 34 ✭✭

    I did not receive anything.. and I have no coaxial cable coming to the house.. just bell's cable.. I know neighbors have coaxial (videotron) so the box is out there somewhere.. he just needs to pull the cable and give me whatever box and I'm sure I can take care of the rest.

  • DooomsDay
    DooomsDay Posts: 182 ✭✭

    Contact Fizz

  • Marcelo
    Marcelo Posts: 34 ✭✭

    Done. I have to wait 24 hours and re-schedule.

This discussion has been closed.

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